About

QUALITY POLICY
DeKalb Metal Finishing is committed to exceeding our customers expectations by providing superior pricing, process control, problem solving and customer service.

SCOPE
Metal Finishing specializing in Autophoretic, Zinc, and Zinc Alloy plating.

MISSION
To become a leading metal finisher, as measured by number of parts shipped, customer satisfaction, and profitability.

CORE VALUES
DeKalb Metal Finishing has established nine core values upon which we base all decisions. They are as follows:
- We respect the individual, and believe that individuals who are treated with respect and given responsibility respond by giving their best.
- We require complete honesty and integrity in everything we do.
- Work is an important part of life, and it should be fun. Being a good businessperson does not mean being stuffy and boring.
- We love to compete, and we believe that competition brings out the best in us.
- We are frugal. We guard and conserve the company’s resources with at least the same vigilance that we would use to guard and conserve our own personal resources.
- We insist on giving our best effort in everything we undertake. Furthermore, we see a huge difference between “good mistakes” (best effort, bad result) and “bad mistakes” (sloppiness or lack of effort).
- Clarity in understanding our mission, our goals, and what we expect from each other is critical to our success.
- We are believers in the Golden Rule. In all our dealings we will strive to be friendly and courteous, as well as fair and compassionate.
- We feel a sense of urgency on any matters related to our customers. We own problems and we are always responsive. We are customer-driven.