Quality Policy:

DeKalb Metal Finishing is committed to exceeding our customers expectations by providing superior pricing, process control, problem solving and customer service.

Scope:

Metal Finishing specializing in Autophoretic, Zinc, and Zinc Alloy plating.

Mission:

To become a leading metal finisher, as measured by number of parts shipped, customer satisfaction, and profitability.

History:

DeKalb Metal Finishing was founded in 1944 by Otto Bastian under the name Bastian Plating. This company was started to serve the plating needs of the local community. In 1985 the company was purchased by the Fry family with Dennis Fry assuming the role as President. Since then, the company has undergone many changes, including changes in name, size, production lines, and environmental practices.

The most notable changes have taken place from the late 1980's until today. In this span of time, the floor space has more than doubled, the name has been switched from Bastian Plating to DeKalb Metal Finishing, and four new production lines have been added. In fact, none of the original plating processes performed in 1944 are being used today. We have vastly improved the way in which we apply our finishes in order to give each customer a better product, and to treat the environment with due diligence.

Core Values:

DeKalb Metal Finishing has established nine core values upon which we base all decisions.  They are as follows:

• We respect the individual, and believe that individuals who are treated with respect and given responsibility respond by giving their best.
• We require complete honesty and integrity in everything we do.
• Work is an important part of life, and it should be fun. Being a good businessperson does not mean being stuffy and boring.
• We love to compete, and we believe that competition brings out the best in us.
• We are frugal. We guard and conserve the company's resources with at least the same vigilance that we would use to guard and conserve our own personal resources.
• We insist on giving our best effort in everything we undertake. Furthermore, we see a huge difference between "good mistakes" (best effort, bad result) and "bad mistakes" (sloppiness or lack of effort).
• Clarity in understanding our mission, our goals, and what we expect from each other is critical to our success.
• We are believers in the Golden Rule. In all our dealings we will strive to be friendly and courteous, as well as fair and compassionate.
• We feel a sense of urgency on any matters related to our customers. We own problems and we are always responsive. We are customer-driven.